20 credits
The Desktop Support Technician Certificate prepares students by developing the extensive technical knowledge and troubleshooting skills needed to provide Information Technology (IT) services to companies through help desk support. This certificate focuses on skills required by IT professionals who support end users and troubleshoot desktop environments. Key topics include computer maintenance and troubleshooting skills with an emphasis on desktop support for clients in a Microsoft Windows and Linux operating systems in client/server network environments.
Science, Technology, Engineering and Mathematics
Students in a STEM pathway who successfully complete this degree will be able to:
- Demonstrate proficiency with tools such as software or equipment appropriate to the STEM field
- Engage in the analytical process, by making observations, designing, implementing, and evaluating the approach
- Demonstrate proficiency with interpreting data and drawing evidence-based conclusions.
- Communicate complex ideas using written, verbal, and visual methods appropriate for a given audience
- Recognize the responsibility to positively impact both local and global societies through sustainable and ethical practices.
Total Credits
20