The Desktop Support Technician Certificate prepares students by developing the extensive technical knowledge and troubleshooting skills needed to provide Information Technology (IT) services to companies through help desk support. This certificate focuses on skills required by IT professionals who support end users and troubleshoot desktop environments. Key topics include computer maintenance and troubleshooting skills with an emphasis on desktop support for clients in a Microsoft Windows and Linux operating systems in client/server network environments.
Modalities
Coursework may be completed through a combination of in-person (web enhanced), hybrid and online modes, though not every course is offered in the same modality each quarter. Specific courses may be offered at certain times of the year. Consult the current Class Schedule.
Placement
Many courses at Cascadia College have placement prerequisites for reading, writing and math ability. The courses that you will place into determine how you progress through your pathway and how long your degree will take. There are a variety of ways to find your English and Math placement level.
NO math placement or completion required for IT Infrastructure Operations certificates.
If you have any questions about this pathway, contact: Erika Miller at emiller@cascadia.edu.
Planning Your Courses:
Dedicated Academic Advisor: Students in the IT Infrastructure Operations Program have access to a dedicated IT academic advisor. Your advisor will help you develop the skills to make academic and career pathway decisions. Through advising, your advisor will support you to make connections between academic interests, long term goals, and career opportunities. The IT advisor will assist with education planning, internship and career planning, and graduation processes.
The Annual Course Planning Guide shows Cascadia’s tentative plan for classes and the quarters in which they are offered. It is intended for planning purposes only and should not be considered a guarantee of class offerings. Actual quarterly sections may be changed, added, or removed. Students should use the Searchable Quarterly Class Schedule to see up to date class offerings.
0-20 credits
Transfer Opportunities
Associate in Science Transfer Track 2, Pre-Engineering Major Related Program (MRP) Other (Mechanical/Civil/Aeronautical/Industrial/Materials) Science) Cascadia's Associate in Science Track 2, Pre- Engineering MRP Major-Related Program (part of the Direct Transfer Agreement) prepares you to transfer to a four-year college or university in a variety of engineering majors. Engineering is a broad field; one course of study will not prepare you for study in all the sub-disciplines in the field. Cascadia therefore offers three different “pathways” of study within the Associate in Science in Engineering degree.Cascadia College, Professional and Technical Programs
Career possibilities from the certificate are based off of the assumption that students have existing experience or work history related to this field. Certificates may compliment or build upon existing work or veteran experience. For those without industry experience, a degree will yield best job placement outcomes. The program will prepare students for opportunities with city, county and federal agencies, private sector employers and non-profits in roles such as:
- Desktop Support Technician
- Network Technician
- IT Specialist
- Computer Technician
- Help Desk Technician
- Technical Support Specialist
You can learn more about career possibilities related to your interests in this pathway through O*Net Online. O*Net Online shares information about related careers, salary, skills related to the industry and more.
Connect with Erika Miller for assistance as you go through the process of planning career and future educational goals.
Some job opportunities may also exist in business corporations, non-profits, and Tribal Enterprises.